Any order that hasn’t been started on qualifies for a 55% partial refund at any point in time as long as the refund request was made before we started working on the order. Refunding costs will be in charge of the customer.
Orders that have been started and are part-way through completion are still eligible for a partial refund where the refund amount will correspond to how much progress we have already made on the order (Eg. order 70% completed, refund amount 30% of original payment).
For all placement orders where we fail to achieve the promised win-rate and finish lower than where the account ended in the previous season, we will play 2 net wins for each loss. This guarantee is only applicable to purchases of the full piloted 5 placement games.
Refunds will be done using the same payment method that was initially used to make the purchase, or refunded as store credit for future use.
We may also ask customers to convert their in-progress orders to a different product or service at times, in the form of changing coaches or changing duo queue orders to solo/piloted.
For any case that’s not listed here, we also do refunds on a case-by-case basis, so customers are always free to send us an enquiry for refund regarding any order.
Refunds are expected to take 3-7 business days to be cleared. If after that period of time you didn’t received any, please get in touch with our customer support via chat or at [email protected]
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